Terms and Conditions of Business
Version 1.2 – 12th August 2026
1. Interpretation
1.1 In these Conditions:
“Pet Sitting Angels Ltd” means Lee Collins, Corrine Hindle Collins and Vicki Covington trading as “Pet Sitting Angels Ltd”, company registration number 13293240.
“Pet Sitting Angels Ltd Fee” means the Pet Sitting Angels Ltd fee. This is a daily charge which is calculated from midnight to midnight and is payable at the actual time of introducing an Angel to the Client. This amount is confirmed in writing to the Client and is payable to Pet Sitting Angels Ltd in respect of the requested Services.
“Angel’s Charges” means the charges which have been confirmed in writing and are payable directly to the Angel in respect of the Services.
“Angel” means the person or persons, and any replacement thereof, allocated by Pet Sitting Angels Ltd to provide the Services in accordance with the confirmation letter and these Conditions.
“Booking Form” means the booking form completed by the Client and is subject to these Conditions.
“Client” means the person or persons named in the Booking Form for whom Pet Sitting Angels Ltd has agreed to provide the Services in accordance with these Conditions.
“Contract” means the contract for the provision of the Services.
“Expenses” means the costs and expenses incurred by Pet Sitting Angels Ltd or the Angel in connection with the Services, including, without limitation, the travelling expenses incurred by the Angel or any replacement thereof. A charge of £40.00 is payable to the Angel for the initial meeting with the Client and then travelling expenses to and from the Premises to provide the Services, all of which shall be charged at the rates shown in the Pet Sitting Angels Ltd confirmation letter.
“Handover Form” means the form to be completed by the Client upon completion of the Services confirming the condition of the Premises and the Client’s animal or animals.
“Premises” means the Client’s residence at which the Services will be provided.
“Services” means the services to be provided by Pet Sitting Angels Ltd for the Client and referred to within the Booking Form.
1.2 The headings in these Conditions are for convenience only and shall not affect their interpretation.
2. Supply of Services
2.1 On receipt of a completed Booking Form, which is accepted as the formal contract request, Pet Sitting Angels Ltd will proceed in securing the Client with the service they have requested. Should the Client subsequently cancel after this has commenced, a charge of £35 will be applicable to cover the administration, as per clause 5.1.1.
2.2 Once in receipt of a Booking Form, an Angel will be allocated and introduced to the Client. Should the Client wish to finalise their booking arrangements, the Angel can only be held for 48 hours. Should the Pet Sitting Angels Ltd Fee not be paid during this period, the Angel will be available for reallocation and the booking will not be confirmed.
2.3 Pet Sitting Angels Ltd shall provide the Services to the Client in accordance with the Booking Form but subject to these Conditions. Any changes to the requested Services will incur an amendment fee of £20 per change, which will be payable by the Client.
2.4 Pet Sitting Angels Ltd has a minimum booking period of two days. A day is calculated as a calendar day commencing at 12.00 midnight and ending at 11.59pm on the same calendar day. Should a booking cross over into the next calendar day, the Client will be charged for two calendar days. Should the Client wish to use Pet Sitting Angels Ltd’s Services for only one calendar day, the cost will be calculated as two days.
2.5 The Client shall be responsible for supplying the Angel with:
2.5.1 Reasonable cooking, eating and sleeping facilities at the Premises and all food and water supplies for consumption by the Client’s animal.
2.5.2 All information necessary for due and satisfactory performance of the Services, including any dietary, nutritional or exercise requirements of the Client’s animal and any other instructions for the well-being of the Client’s animal.
2.5.3 Confirmation that the Client’s veterinary practice will provide medical care to the Client’s animal, if required, and bill the Client directly in respect thereof.
2.5.4 Any instructions or conditions relating to the Angel’s occupation of the Premises.
2.5.5 If the Angel is to be allowed to drive the Client’s vehicle, subject to the Angel supplying the Client with a copy of a valid driving licence, a copy of the Client’s comprehensive motor insurance policy confirming that the Angel is insured to drive the vehicle.
2.6 Pet Sitting Angels Ltd may at any time, without notifying the Client, make any changes to the Services which are necessary to comply with any applicable or immediate safety or other statutory requirements, or which do not materially affect the nature or quality of the Services. Unless instructed otherwise by Pet Sitting Angels Ltd, the Angel shall be entitled to leave the Premises unoccupied for up to three hours per day during daylight hours for personal reasons.
2.7 Should a Client require 24-hour care for their animals, an additional charge will be applicable.
3. Charges
3.1 The Client shall pay the Pet Sitting Angels Ltd Fee, the Angel’s Charges payable to the Angel, the Expenses and any other sums agreed between Pet Sitting Angels Ltd, or the Angel, and the Client in respect of the Services or which, in Pet Sitting Angels Ltd’s sole discretion, are required as a result of the Client’s instructions, conditions or requirements or lack thereof, or due to any other cause attributable to the Client.
3.2 The Pet Sitting Angels Ltd Fee must be paid in full when the Angel is introduced to the Client by Pet Sitting Angels Ltd. If it is not paid, the booking will not be accepted and confirmed by Pet Sitting Angels Ltd. Fifty per cent of the Angel’s fee is payable at the commencement of the Services and the remaining balance, including Expenses and any other sums incurred, is payable on completion of the Services provided.
3.3 If payment is not made on the due date, either Pet Sitting Angels Ltd or the Angel, whichever is applicable, shall be entitled, without limiting any other rights they may have, to charge interest on the outstanding amount, both before and after any judgment, at the rate of 4% above the base rate of Barclays Bank plc from time to time, from the due date until the outstanding amount is paid in full.
3.4 If, on the Booking Form, the Client has indicated a willingness to accommodate a couple, meaning two Angels, the Client shall pay the Angel’s Charges only in respect of one Angel, even if two Angels are supplied, provided that Pet Sitting Angels Ltd shall be entitled to reallocate one of those Angels.
3.5 If, however, the tasks required warrant a couple, an additional charge will be made.
4. Warranties and Liability
4.1 Pet Sitting Angels Ltd warrants that the Services will be provided using reasonable care and skill and, as far as reasonably possible, in accordance with the Client’s instructions.
4.2 Pet Sitting Angels Ltd shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from anything done by Pet Sitting Angels Ltd or the Angel at the request of, or with the consent of, the Client, or from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible or late, or any other fault of the Client or the Client’s animal.
4.3 The Client acknowledges that no insurance company would insure Pet Sitting Angels Ltd or the Angel against all liabilities arising from any act, omission or negligence of an animal or provide cover against all potential or reasonably foreseeable liabilities whatsoever or howsoever arising, whether directly or indirectly, for breach of clause 4.1.
4.4 The Client accepts that, except in respect of death or personal injury caused by Pet Sitting Angels Ltd’s or an Angel’s negligence, or as expressly provided in these Conditions, Pet Sitting Angels Ltd shall not be liable to the Client or any third party by reason of any representation, unless fraudulent, or any implied warranty, condition or other term, any duty at common law or under the express terms of the Contract, for any indirect, special or consequential loss, damage, costs, expenses or other claims, whether caused by the negligence of Pet Sitting Angels Ltd, its servants or agents, the Angel or otherwise, which arise out of or in connection with the provision of the Services. The entire liability of Pet Sitting Angels Ltd under or in connection with the Contract shall not exceed the amount of the Pet Sitting Angels Ltd Fee, except as expressly provided in these Conditions.
4.5 Pet Sitting Angels Ltd shall not be liable to the Client or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the Services if the delay or failure was due to any cause beyond Pet Sitting Angels Ltd’s reasonable control.
5. Termination
5.1 The Client shall be entitled to terminate the Contract at any time by notice in writing to Pet Sitting Angels Ltd, provided that, subject to clause 5.2, if the Client terminates the Contract:
5.1.1 More than 14 days before commencement of the Services, the Client shall be liable for the sum of £35, as per clause 2.1, irrespective of whether the Pet Sitting Angels Ltd Fee has been paid. Pet Sitting Angels Ltd shall either return the Pet Sitting Angels Ltd Fee or retain it, unless the Client otherwise objects, as credit against any future provision of the Services, in both cases less the sum of £35.
5.1.2 Fourteen days or less before commencement of the Services, the Client shall pay the Pet Sitting Angels Ltd Fee and 50% of the Angel’s Charges.
5.2 Either party may, without limiting any other remedy, terminate the Contract at any time by giving written notice to the other if the other party commits any breach of these Conditions and, if capable of remedy, fails to remedy the breach within seven days after being required by written notice to do so.
5.3 Upon completion of the Services, but prior to the Angel leaving the Premises, the Client shall complete and sign the Handover Form and deliver it, together with all amounts payable under clause 3.2, to the Angel upon completion of the Services. The signing by the Client of the Handover Form shall, in the absence of manifest error, be binding and conclusive proof that the Client is satisfied with the provision of the Services and the condition of the Premises.
5.4 The Client acknowledges that Pet Sitting Angels Ltd is a provider of the Services. Accordingly, the Client undertakes that, for a period of 18 months following completion of the Services, the Client will not solicit, deal with or otherwise engage, whether or not for reward, an Angel to provide the Services or similar services without the written consent of Pet Sitting Angels Ltd. The Client shall be liable, in the event of any breach of this undertaking, to pay Pet Sitting Angels Ltd an amount equal to twice the value of the services for which the Angel was engaged. In addition, the Client shall indemnify Pet Sitting Angels Ltd against any loss of profits suffered by Pet Sitting Angels Ltd as a result of denial of the opportunity to provide the relevant services.
6. General
6.1 Before the start of the sit, all recording devices, including audio devices, Ring doorbells and particularly indoor cameras, must be disclosed, as it may be helpful for these to be monitored by your Angel. We encourage our Angels to have an open conversation regarding any devices not listed on the checklist.
6.2 These Conditions and the Booking Form constitute the entire agreement between the Client and Pet Sitting Angels Ltd and supersede any previous agreement between them.
6.3 These Terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of the Courts of England and Wales.
